PRIVACY POLICY

Privacy Policy

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Last updated: 16 March 2026

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Chetham Farm Retreat ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website.

Our website is hosted on Wix Studio.

 

1. Who We Are

Chetham Farm Retreat
High Street
Turton
Bolton. BL7 0EZ.
United Kingdom

Email: info@chethamfarmretreat.co.uk

For the purposes of data protection law, Chetham Farm Retreat is the data controller of your personal data.

 

2. What Information We Collect

We may collect and process the following types of personal information:

Information you provide directly

When you contact us, book an experience, or submit an enquiry through the website, we may collect:

• Name

• Email address

• Telephone number

• Enquiry details

• Preferred dates for bookings or events

• Number of guests

Automatically collected information

When you visit the website, Wix may automatically collect certain information including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

This helps us understand how visitors use the website and improve our services.

 

3. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact forms

• Manage bookings and event enquiries

• Provide information about retreats, events or wellbeing experiences

• Improve the functionality and performance of the website

• Monitor website usage and analytics

• Comply with legal obligations

We will never sell your personal information to third parties.

 

4. Legal Basis for Processing

Under UK GDPR, we process personal data on the following lawful bases:

Legitimate Interests
To respond to enquiries and operate the website effectively.

Contract
Where information is required to arrange bookings, events or services.

Consent
Where you have agreed to receive communications or where cookies require consent.

 

5. Website Hosting (Wix Studio)

This website is hosted on Wix.com Ltd.

Wix provides the online platform that allows us to present our services and manage enquiries. Your data may be stored through Wix's secure servers and databases.

Wix implements security measures designed to protect personal information.

For more information, please see Wix's privacy policy:
https://www.wix.com/about/privacy

 

6. Cookies

Our website uses cookies to ensure the site functions properly and to help us understand how visitors use the site.

Cookies may be used to:

• Enable website functionality

• Analyse website traffic

• Remember user preferences

You can control or disable cookies through your browser settings.

Where required, the website may ask for your consent before non-essential cookies are used.

 

7. Analytics

We may use website analytics tools (such as Wix Analytics or Google Analytics) to understand how visitors interact with the website.

These tools collect anonymised data such as:

• Pages visited

• Time spent on pages

• Traffic sources

This information helps us improve the website and user experience.

 

8. Third-Party Links

Our website may contain links to third-party websites or external booking systems.

Once you leave our website, we are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

 

9. Data Security

We take reasonable technical and organisational measures to protect personal data from:

• Loss

• Unauthorised access

• Misuse

• Disclosure

However, no internet transmission can be guaranteed to be completely secure.

 

10. How Long We Keep Your Data

We retain personal information only for as long as necessary to:

• Respond to enquiries

• Manage bookings and events

• Comply with legal and accounting obligations

Enquiry information may be retained for up to 24 months unless a booking or ongoing relationship exists.

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Third-Party Booking and Calendar Services

Our website may include integrated booking tools and calendar systems to help visitors view events, check venue availability, and submit enquiries.

These services may collect personal information such as:

• Name
   

• Email address
   

• Telephone number
   

• Preferred dates
   

• Booking or enquiry details
   

This information is used solely to manage event bookings, venue hire enquiries, and wellbeing session requests.

 

11. Base44 Events Calendar

Our events calendar is powered by Base44, which allows visitors to view upcoming events and register interest or book sessions. Information submitted through this system may be processed in order to manage event attendance and communication.

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12. Moxie Venue Booking Calendar

Venue viewing appointments and certain booking enquiries may be managed through Moxie, a scheduling and client management platform. Information submitted through these booking forms is used to arrange appointments and respond to venue enquiries.

Both platforms process data securely and only for the purposes of managing bookings, enquiries and event attendance.

 

13. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to processing in certain circumstances

• Request restriction of processing

• Request transfer of your data

 

To exercise any of these rights, please contact us at:

info@chethamfarmretreat.co.uk

 

14. Complaints

If you have concerns about how your personal data is handled, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

 

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and the "last updated" date will be revised accordingly.